question

Peeyush Dayal avatar image
Peeyush Dayal asked Phong Vu commented

I am unable to send SMS using the sandbox environment for my username - +14707818835

I am unable to send SMS using the sandbox environment - https://platform.devtest.ringcentral.com

using the number mentioned above. The error says :

{
    "errorCode": "FeatureNotAvailable", "message": "The requested feature is not available", "errors": [ {
    "errorCode": "MSG-242", "message": "The requested feature is not available" } ]}


I have also raised a ticket for the same with support but no response yet. Please help here.

developer sandboxsending smshigh-volume sms
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Please be patient. Only the dev support team maybe able to help with this request.

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Phong Vu avatar image
Phong Vu answered

Please read this post and submit a dev support ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys