News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Making an Anonymous Hotline
Tags: voicemail, caller id
Mar 29, 2024 at 11:47am   •   2 replies  •  0 likes
Saoirse

Good Afternoon,

The agency I work for wants to have a hotline people can call in on and leave voicemails but they want it to be anonymous. I have been trying to find a way to set this up with a message-only extension but I have not been able to hide the incoming callers number or information.

Has anyone had any experience with creating an extension like this?

2 Answers
answered on Apr 13, 2024 at 2:44pm  

The only way to really do this is to have the caller block their number when calling in (*67). In your call reports, you will usually see your account phone number where the caller's phone number would normally be.

There is no native way to not share the ANI in the call reports/logs. As u/welcome said above, the most you could do is restrict those who have access to company call records via a custom role.


 0
answered on Apr 1, 2024 at 6:34am  

I think it is not possible to hide this info from a Super Admin who has access to the Company Call log.
You could potentially hide it for a user ext. by doing these 2 steps:
1. Use a custom role to remove access to the User call log and Company call log
2. In the admin portal > Users > click on a user > Phone > Incoming call info > select Dialed number instead of Incoming caller ID.

Haven't tested the above btw, but it might just work.


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us