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Common area phone menu not visible in Admin Portal

Tags: phone

Apr 2, 2024 at 4:19am • 1 replies • 0 likes

Srecko Markovic

Common Area phone can be added/ configured through the Admin Portal according the KB. Following are the steps described:

Log in to your RingCentral online account > Go to Phone System > Phones & Devices > Click on Common Area Phones > Click add device

Unfortunately we can't see Common Area Phones entry when we log in to our online account. We only have access to User phones and Unassigned. Is there some prerequisite required to be able to access Common Area Phone functionality?

Mary-Community_Moderator on Apr 2, 2024 at 12:25pm • 0 likes

Hello @Srecko Markovic, I have escalated your concern to our Customer Success Team. Someone will reach out within 24 hours.

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