Hello,
We are using the Ring Central API to make custom reports based off different Criteria. Currently we are looking to get the "Longest" hold time for someone who may have called in. We are not looking to gather that information for the current day, but for previous days.
Out of any of the API's is there a way to see how long someone waited on hold before being answered/picked up?
The only way to get that metric is to use the telephony session event notifications to capture call events and do the calculation by yourself using the raw data.
Read these articles to learn more about the telephony session event notification and see a demo how to calculate different metrics.
https://medium.com/ringcentral-developers/building-a-real-time-call-report-app-3eee247a141d
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