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RingCentralForTeamsDesktopPlugin

Tags: call queues

Apr 16, 2024 at 3:48pm • 1 replies • 0 likes

Peter Hogger

I am using the RingCentralForTeamsDesktopPlugin but I cannot find the option to toggle "accept queue calls"

1 Answer

Welcome answered on Apr 17, 2024 at 5:55am

You see this option only if you are a member of at least one call queue.
If you are just a Super Admin or a call queue manager, but not a call queue member it will not be visible. This would be the first thing to check.

If you are indeed a member of a call queue then I expect that you find the toggle in Teams > select the Embedded app > top right corner you should see a cogwheel for Settings.

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