News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Hello, I cannot get voicemails to play on desktop or phone. The progress bar moves, but there is no sound. Thank you!
Tags: voicemail
Apr 24, 2024 at 5:16pm   •   1 replies  •  0 likes
Erica Fishman
1 Answer
answered on Apr 26, 2024 at 11:47am  

There are a myriad of issues there - and as always, starting with layer 1 could help pin point it.

- Does the computer have sound normally, ie: if you're on youtube or listening to music? First steps there would be to play music - can you hear it?

- Are you using a usb headset, bluetooth or external speakers? If headset - have you tried a different usb port. If external, again - making sure the cords are in the right ports (lime green usually)

- Are you connecting to a remote server and running RC on there? Some remote servers have sound disabled by their admins, as it can cause trouble in some situations.

I know with my current setup, I have to change my speaker selection, as it keeps wanting to send me out a different port. Click on Setting, then to the righ, Audio - and look at your speaker selection.
1714157201327.png

Sometimes the default is not the right speaker port to send to - that would be the place most likely, but it's always good to check the physical layer as well.

That make sense?




 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us