Not getting fromNumber for inbound calls with using Developer Account

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sharmilan-a11462 asked · Sep 03, 2018 at 01:31 PM

Not getting fromNumber for inbound calls with using Developer Account

I am using the embeddable widget to integrate CRM.
For InBound calls, We are getting undefined for 'fromNumber' and also getting only extension for 'from'. FYI I am using development account.
Is there any way to do via development account, or Can anyone make sure works fine in the production environment?

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Answer 1 · 2018-09-04T02:00:03Z

Embbnux Ji answered · Sep 04, 2018 at 02:00 AM

Hi, Sharmilan You should use 'from'. It seems a bug for undefined with fromNumber. I will check it. For call in same company account extensions, RingCentral will show extension number for callee by default. You can try to call the widget with your own phone. Or you can set RingCentral to show phone number when call between same company account in RingCentral sandbox service web service.devtest.ringcentral.com

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Answer 2 · 2018-09-04T02:05:16Z

Embbnux Ji answered · Sep 04, 2018 at 02:05 AM

After you finish development, you can apply your RingCentral client id into production, so you can login with RingCentral production account. Now you can use you sandbox account to call real phone or receive call.

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Answer 3 · 2018-09-04T06:29:39Z

sharmilan-a11462 answered · Sep 04, 2018 at 06:29 AM

Thank you very much, two more clarification. In the response the 'from' should be an object mentioned in documentation like,
"from": {
"phoneNumber": "+PHONE_NUMBER",
"name": "LOCATION_NAME",
"location": "LOCATION_NAME"
}
And
For Inbound response :id related to local IP address mixed variable but for Outbound :id it works fine.
This also the same development issue?

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Embbnux Ji · Sep 04, 2018 at 08:06 AM

Hi, Sharmilan. Which call event are you using?

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