question

will-jensen11557 avatar image
will-jensen11557 asked Phong Vu commented

Error sending SMS from a different extension

When trying to send an SMS message from a different extension I get the following err:


{


"errorCode" : "FeatureNotAvailable",

"message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",

"errors" : [ {


"errorCode" : "CMN-419",

"message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",

"permissionsName" : "OutboundSMS"

} ],

"permissionsName" : "OutboundSMS"

}


How do I set the permission for the user as described in the error message?

sms and text messagingerrors
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Tyler Liu avatar image
Tyler Liu answered
The error message is misleading. The root cause is: you are not allowed to send SMS on behalf of others.

If you want to send SMS from a different extension, you need to do authorization using that extension.
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jeff-dollard avatar image
jeff-dollard answered Phong Vu commented

Reviving this old thread to find out - is this limitation still true? Seems like there are a great many obvious use cases for allowing the admin account to send on behalf of extensions via the API.

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

The limitation remains the same. You cannot send SMS on behalf of others.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys