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How can I add new permissions to an app which is already in Production ?
Tags: permissions
Apr 2, 2016 at 2:43pm   •   1 replies  •  0 likes

RingCentral does not modify applications that have already been approved for Production access. Please read the directions provided below if you need to make adjustments to an application that has already been approved for production access:

1 Answer
answered on Apr 15, 2024 at 9:58am  

As of 2023, Developers can now freely edit applications in production. No special procedures are needed.

answered on Jun 26, 2019 at 2:27pm  

A similar question is asked here multiple times.

As I know once your app is in production, you cannot change anything.

You need to submit a help ticket with the developer support team for any help. Once they have added the permission with your request(not sure if they do.. most probably they don't) you need to test again for that permission you acquired.

As per the link below, it's mentioned "
You have to clone the app and add new permissions. Then test your app in the sandbox to make sure it uses all the new and old permissions and meet the max error rate requirement."


The official recommendation is to create a new app, add proper permissions and graduate it. So in that case you need to go through again.

Also, read

answered on Sep 6, 2018 at 5:12am  
What is a reason to add the suffix like "_v{{X}}" where {{X}}", or what are the benefits instead of adding a new name?

answered on Oct 3, 2016 at 9:41am  
I have updated the answer which was previously given for this question to reflect our current best practices and policies towards modifying application definitions which have already been approved for production access.


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