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brandon-padula26 asked vb answered

Active Calls Question

When I get the active calls for a user, it has calls that are not still active. For example, a call that finished a few minutes ago might still be on it. Any idea why this might be?
Thanks :)
call log
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Okay thanks! That makes sense. 
Thanks for your response!
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vb avatar image
vb answered
Active call logs API not only keeps the track of Active calls but also keeps the track of most recent calls. The recent calls stays in the Active calls for 20-40 min.

While it takes sometime for the most recent call to appear in the call-logs generated by call log API, Active Call API  allows the look up for the most recent call as well as the on going call data.  
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys