How to read all users call logs at once?

Phong,

I'm having this strange case. Please see below:

I fetched the records for the Extn. 33345 (The extn. is associated to Peter Burke) for the date 2018-09-19. From my admin panel of RC, I used the filters and it showed me aroung 20 records or so as the outbound calls that were made on the mentioned date. But when I use the API, the results are different entirely. Have a look:

CASE 1: (Extension Level)
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Request URL:
https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log?extensionNumber=33345&a...:

Response:<br>{   "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/extension/214632031/call-log?view=Simple&extensionNumber=33345&type=Voice&direction=Outbound&showBlocked=true&withRecording=false&dateFrom=2018-09-19T00:00:00.000Z&dateTo=2018-09-19T23:59:59.000Z&page=1&perPage=100",   "records": [],   "paging": {     "page": 1,     "perPage": 100   },   "navigation": {     "firstPage": {       "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/extension/214632031/call-log?view=Simple&extensionNumber=33345&type=Voice&direction=Outbound&showBlocked=true&withRecording=false&dateFrom=2018-09-19T00:00:00.000Z&dateTo=2018-09-19T23:59:59.000Z&page=1&perPage=100"     },     "lastPage": {       "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/extension/214632031/call-log?view=Simple&extensionNumber=33345&type=Voice&direction=Outbound&showBlocked=true&withRecording=false&dateFrom=2018-09-19T00:00:00.000Z&dateTo=2018-09-19T23:59:59.000Z&page=1&perPage=100"     }   } }

CASE 2: (Account Level)
---------------------------------------------------------------------
Request URL:
https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?extensionNumber=33345&direction...:

Response:<br>{   "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/call-log?view=Simple&extensionNumber=33345&type=Voice&direction=Outbound&showBlocked=true&withRecording=false&dateFrom=2018-09-19T00:00:00.000Z&dateTo=2018-09-19T23:59:59.000Z&page=1&perPage=100",   "records": [     {       "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/call-log/LMQu3tU8kmTBjUA?view=Simple",       "id": "LMQu3tU8kmTBjUA",       "sessionId": "541191845007",       "startTime": "2018-09-19T14:34:57.773Z",       "duration": 94,       "type": "Voice",       "direction": "Outbound",       "action": "VoIP Call",       "result": "Call connected",       "to": {         "phoneNumber": "+19133345670",         "location": "Bethel, KS"       },       "from": {         "phoneNumber": "+19724136243",         "name": "Neil Caffery"       },       "extension": {         "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/extension/165831030",         "id": 165831030       }     }   ],   "paging": {     "page": 1,     "perPage": 100,     "pageStart": 0,     "pageEnd": 0   },   "navigation": {     "firstPage": {       "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/call-log?view=Simple&extensionNumber=33345&type=Voice&direction=Outbound&showBlocked=true&withRecording=false&dateFrom=2018-09-19T00:00:00.000Z&dateTo=2018-09-19T23:59:59.000Z&page=1&perPage=100"     },     "lastPage": {       "uri": "https://platform.ringcentral.com/restapi/v1.0/account/214632031/call-log?view=Simple&extensionNumber=33345&type=Voice&direction=Outbound&showBlocked=true&withRecording=false&dateFrom=2018-09-19T00:00:00.000Z&dateTo=2018-09-19T23:59:59.000Z&page=1&perPage=100"     }   } }

How are these hits giving me different records for the same extension? Also, the record that the "Case 2 (Account Level)" API returned me lists some other agent name and phone number in "from.name" and "from.phoneNumber". How is this possible?

After seeing this I looked into other returned results that I was getting and yes, the API response data don't match with the records that I get from my Admin panel from RC under "Call Log" heading.

Please help me in understanding this here.