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RC Logging Type field in Salesforce - how does this get populated
Tags: app administration
Aug 29, 2018 at 1:19pm   •   2 replies  •  0 likes

We recently added the RC app into our Salesforce instance. There is a custom field titled RC Logging Type that was installed and I am trying to figure out how and when this is populated. I need to add automation in Salesforce when a call activity is logged via RC and wondering if I can use this field. We are on RC ver 5.10

2 Answers
answered on Oct 4, 2018 at 10:26am  
Hi, i was trying to remove the RC Logging type from the softphone layout while saving the log. Is there any way i can do that from my salesforce instance ? Thanks

answered on Aug 29, 2018 at 9:10pm  
Hi Gina,
When we log a call as a task, we will define RC Logging Type as 'call'.
if we log a SMS, we will define RC Logging Type as 'sms' accordingly.

when you log a call/sms as a task, we will populate value to RC Logging Type.


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