question

kelly-hogan6250 avatar image
kelly-hogan6250 asked ·

Mass Texting

I need to be able to mass text one message to a list of 50 phone numbers....copy the numbers, paste in a text and send. Frustrating that this is not possible please if you could add this feature it would be a HUGE time saver....typing 50 phone numbers is no bueno!
high-volume sms
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Hi Kelly,

Are talking about using the RingCentral SoftPhone app and the RC mobile app? Yes, you can copy/paste multiple phone numbers SEPARATED by commas "," to the "To" field and send text message. I am not sure about the max number of phone numbers though. But you can try it out with 50 or as many as you can.

+ Paco  
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If you need urgent delivery to a large group of contacts you can also use mass texting services when needed. Many of them can text enable existing landlines for you without impacting voice traffic.
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Paco, that is exactly how our users do text campaigns. Since our CRM cannot do it yet. 
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I can add multiple numbers separated by a text, but it doesn't work to copy and paste multiple numbers. When I try to copy and paste a list of numbers separated by commas, I get the attached error message. Instead, I had to spend an hour copying and pasting them one by one.


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The soft-phone is not for sending text message to massive recipients. Instead, you can build your own app to send text message.

Check out these blog and signup for early access:

https://medium.com/ringcentral-developers/send-up-to-50-000-sms-messages-a-month-with-toll-free-sms-40306e14b7d9

https://medium.com/ringcentral-developers/ringcentral-developers-autumn-19-release-dcf2e80e08a (Check the up coming APIs section)

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Lance Gentry avatar image
Lance Gentry answered ·

I agree with the need for this.

I like RingCentral, but may move to Textbetter if this is not implemented soon. This can be very simply done along with allowing us to slightly customize our text message (such as including the recipient's name). Here are two simple ways we could do this.

One, allow us to cut and paste a bunch of phone numbers at once to the RingCentral app for texting. Right now we have to cut and paste one number at a time, and I just did over 300 of them on one day. That's asking for carpal tunnel syndrome and there is no good reason for this.

Two, allow us to upload a spreadsheet or .csv file with two fields. The first field would be the phone number and the second field would be the text message. That would easily allow us to use our own software to customize each message, and then upload it to RingCentral for texting. This would be my number one request and I would then be very motivated to encourage other people to switch to RingCentral as well.

Both of these upgrades should be simple to implement, and would make a huge difference for those of us who use texting to communicate professionally.
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Hi Lance,

If you need to send SMS messages to multiple (more than 50) recipients often. Be aware of the possibility that your number will be blocked by mobile carriers for violation P2P SMS. I recommend you to read these blogs to learn more about P2P SMS vs A2P SMS (a.k.a High Volume SMS).

https://medium.com/ringcentral-developers/send-up-to-50-000-sms-messages-a-month-with-toll-free-sms-40306e14b7d9

https://medium.com/ringcentral-developers/sms-for-business-application-to-person-sms-c11d826ee447


If you are interested at the High Volume SMS, send a request for provision your number and try out this app from RingCentral Labs.

1 Like 1 ·

Thank you - I've read the material (and the one you wrote was especially helpful Phong). I've submitted a request to provision my number. Incidentally, it was a challenge giving RingCentral a good answer to the estimated volume. I have one large survey this year where I want to use it, and will send between 100,000 and 1,000,000 texts for it depending upon the response rate. However, most months, I will send less than 500 texts.

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Hi Lance,

If you have a High Volume SMS number, login this app and you can use it to easily send bulk messages to massive amount of recipients. Load your recipients to a .csv file and upload the file to the app, which will take care of the rest. You can send broadcast or tailored messages or send a survey where you can request for response and specify auto-reply to recipients' response accordingly.

https://www.ringcentral.com/apps/high-volume-sms

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Hi Lance, we appreciate your suggestions. Please add this in our Ideas Portal at https://ideas.ringcentral.com/.

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Lance Gentry avatar image Lance Gentry mary-community-moderator ♦ ·

Thanks Mary - I added it to the comments with the similar idea I found there.

https://ideas.ringcentral.com/ideas/CUSTCOM-I-562


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