kelly-hogan6250 avatar image
kelly-hogan6250 asked How to World answered

Mass Texting

I need to be able to mass text one message to a list of 50 phone numbers....copy the numbers, paste in a text and send. Frustrating that this is not possible please if you could add this feature it would be a HUGE time saver....typing 50 phone numbers is no bueno!
high-volume sms
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paco-vu avatar image paco-vu commented ·
Hi Kelly,

Are talking about using the RingCentral SoftPhone app and the RC mobile app? Yes, you can copy/paste multiple phone numbers SEPARATED by commas "," to the "To" field and send text message. I am not sure about the max number of phone numbers though. But you can try it out with 50 or as many as you can.

+ Paco  
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rkinkade12569 avatar image rkinkade12569 paco-vu commented ·
If you need urgent delivery to a large group of contacts you can also use mass texting services when needed. Many of them can text enable existing landlines for you without impacting voice traffic.
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lee2 avatar image lee2 paco-vu commented ·
Paco, that is exactly how our users do text campaigns. Since our CRM cannot do it yet. 
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Jordan Soyka avatar image Jordan Soyka commented ·

I can add multiple numbers separated by a text, but it doesn't work to copy and paste multiple numbers. When I try to copy and paste a list of numbers separated by commas, I get the attached error message. Instead, I had to spend an hour copying and pasting them one by one.

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Phong Vu avatar image Phong Vu ♦♦ Jordan Soyka commented ·

The soft-phone is not for sending text message to massive recipients. Instead, you can build your own app to send text message.

Check out these blog and signup for early access: (Check the up coming APIs section)

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Lance Gentry avatar image Lance Gentry commented ·

I agree with the need for this.

I like RingCentral, but may move to Textbetter if this is not implemented soon. This can be very simply done along with allowing us to slightly customize our text message (such as including the recipient's name). Here are two simple ways we could do this.

One, allow us to cut and paste a bunch of phone numbers at once to the RingCentral app for texting. Right now we have to cut and paste one number at a time, and I just did over 300 of them on one day. That's asking for carpal tunnel syndrome and there is no good reason for this.

Two, allow us to upload a spreadsheet or .csv file with two fields. The first field would be the phone number and the second field would be the text message. That would easily allow us to use our own software to customize each message, and then upload it to RingCentral for texting. This would be my number one request and I would then be very motivated to encourage other people to switch to RingCentral as well.

Both of these upgrades should be simple to implement, and would make a huge difference for those of us who use texting to communicate professionally.
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Phong Vu avatar image Phong Vu ♦♦ Lance Gentry commented ·

Hi Lance,

If you need to send SMS messages to multiple (more than 50) recipients often. Be aware of the possibility that your number will be blocked by mobile carriers for violation P2P SMS. I recommend you to read these blogs to learn more about P2P SMS vs A2P SMS (a.k.a High Volume SMS).

If you are interested at the High Volume SMS, send a request for provision your number and try out this app from RingCentral Labs.

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Lance Gentry avatar image Lance Gentry Phong Vu ♦♦ commented ·

Thank you - I've read the material (and the one you wrote was especially helpful Phong). I've submitted a request to provision my number. Incidentally, it was a challenge giving RingCentral a good answer to the estimated volume. I have one large survey this year where I want to use it, and will send between 100,000 and 1,000,000 texts for it depending upon the response rate. However, most months, I will send less than 500 texts.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Lance Gentry commented ·

Hi Lance, we appreciate your suggestions. Please add this in our Ideas Portal at

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Lance Gentry avatar image Lance Gentry mary-community-moderator ♦♦ commented ·

Thanks Mary - I added it to the comments with the similar idea I found there.

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1 Answer

How to World avatar image
How to World answered

Nice suggestion guys, will definitely try your suggestions and pick one who is the best.

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