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Dynamics 365 Integration - RingCentral is auto-completing phone calls before rep can put description in.
Tags: integrations
Dec 10, 2018 at 1:50pm   •   0 replies  •  0 likes
nabila-yousuf

We are finding that once a record is attached to a RingCentral call, the phone call is automatically completed without the User completing it . We think this is happening within a few minutes of the record being attached to the RingCentral phone call. How do I disable this so the Rep has the choice when to complete the call after inputting their notes in the phone call description field?



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