question

nabila-yousuf13056 avatar image
nabila-yousuf13056 asked ·

Dynamics 365 Integration - RingCentral is auto-completing phone calls before rep can put description in.

We are finding that once a record is attached to a RingCentral call, the phone call is automatically completed without the User completing it . We think this is happening within a few minutes of the record being attached to the RingCentral phone call. How do I disable this so the Rep has the choice when to complete the call after inputting their notes in the phone call description field?
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

· Write an Answer

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.