question

adcdc56 avatar image
adcdc56 asked Anirban answered

Send SMS message using API

Hi,

I am sending SMS using the API with the resource:

https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms


The response is "The requested feature is not available". How can we make the feature available in our account?


Thanks!

rest apisms and text messaging
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anton-nikitin avatar image
anton-nikitin answered
We need to know what account you are using, is it Sandbox or Production, what phone number you try to use to send SMS from.
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adcdc56 avatar image
adcdc56 answered
Its in Production, the from number is the main company's number or should I say the username. Anyhow I tested another number and it works.

Thanks for the reply!
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vyshakhbabji avatar image
vyshakhbabji answered

Contact the developer support team or open a support ticket if you still have issues.

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anton-nikitin avatar image
anton-nikitin answered
If you want to use company number to send SMS from, your extension should be company operator extension (so that you could view any reply on your outbound message). It is preferred to use direct extension numbers to send SMS from.
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Anirban avatar image
Anirban answered

If you are facing any issue, the best approach will be to ask about the technical details to the developer support team and opening a support ticket.

They can investigate this issue.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys