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FaxOut slow
Tags: fax
Jan 24, 2018 at 12:45pm   •   8 replies  •  0 likes

Fax API is very slow and appears to miss random pages. A 5 page document may be received in random order and over the course of 3 hours.

8 Answers
answered on Feb 14, 2019 at 2:30pm  
I am seeing similar. Faxing out from the desktop RingCentral Phone app, it is taking up to 25 minutes to send a fax.

answered on Jan 29, 2018 at 12:18pm  
Is 17 minutes normal?  

I can put something together for you.  I haven't heard of any issues since Friday.

answered on Jan 29, 2018 at 10:22am  
I really can't.  Some have what could be considered PHI, other's have protected images.  

Same number.  Different experience each time with the same document.

Is 17 minutes in any way normal?

answered on Jan 29, 2018 at 10:12am  

Neil, Also, if you could clarify the below questions for us?

1. Could you provide us with the original/sample doc that you are trying to send as faxes

2. Do you have the same problem for all recipients? or for some numbers?

We could take this offline and you could mail me directly at

answered on Jan 29, 2018 at 5:36am  
Users called and said "Why does it take 20 minutes to fax"?

Fax from RingCentral appear to run far more slowly than any of the other Fax APIs (eFax and Faxout).  Is this normal?

answered on Jan 29, 2018 at 4:49am  
Neil, we are investigating your case now. Can you please clarify how you detected this delay? Is it a time when the fax was actually received by recipient or the time you got confirmation by email? According to our logs it took ~17 minutes to send fax from our servers. 

answered on Jan 24, 2018 at 12:57pm  

Here are the results of the 5-page fax you sent from your phone number (888) 897-6679:NamePhone NumberDate and TimeResult+1 (518) 7257712Wednesday, January 24, 2018 at 12:22 PM

answered on Jan 24, 2018 at 12:48pm  
Neil, is it in Production or Sandbox? Can you provide some additional information, e.g. from/to numbers and a time when you sent a fax?


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