question

snakeboard-snakeboard13303 avatar image
snakeboard-snakeboard13303 asked ·

Can't find recording through the API; when going onto the Admin to download the open it returns the message "Cannot open message."

We have a service that pulls the RingCentral records from the API; for some reason when trying to get certain recordings the API returns an CMN-102 error (recording not found) to combat this while this issue is resolved (see https://devcommunity.ringcentral.com/ringcentraldev/topics/restapi-v1-0-account-recording-5719727740... )

We would turn to the admin portal to manually download the recording but when trying to manually do this the message 'Cannot open message.' is shown; this leaves us unable to get the recording.

RecordingId: P0wiE9PE1sYtzUA

This is a big problem as we need to store every recording that we make reliably.

Any ideas?
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Tyler Liu avatar image
Tyler Liu answered ·
Hi Snakeboard,

In order for us to investigate this issue, please send an email to devsupport@ringcentral.com and provide us with the following information:

clientId
clientSecret
Sample code to download the recording

Tyler
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snakeboard-snakeboard13303 avatar image
snakeboard-snakeboard13303 answered ·
Hi Tyler,

We've emailed.

Kind regards
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