Daniel Dango Torres avatar image
Daniel Dango Torres asked Joe Cache commented

How to repeat announcement only extension

Can I activate it so when someone reaches an Announcement only extension they can get a repeat of the information by pressing a button? For instance to be able to say something like, to hear this information again press pound, and have the announcement repeated? I know pressing pound on the main greeting for our Auto Attendant will repeat the menu but what about for announcement only extensions. Thanks.
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Joe Cache avatar image Joe Cache commented ·

This would seem to be a basic concept, especially for an IVR - 'press 3 for our address' - it plays, and then loops back to the root of the IVR. I can see a lot of irked clients if they have to call back.

Hey RC! A little love on this perhaps? The logic is already there for the */# - why not a pull-down:
- transfer to 'extension/etc'
- disconnect

2 Likes 2 ·
Cynthia Beverly 125 avatar image Cynthia Beverly 125 commented ·

I have this problem also.

1 Like 1 ·

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