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Timing out when downloading chunks of recorded calls - is there an easier way to download the mp3 of these calls?
Tags: rest api
Sep 25, 2015 at 7:56am   •   2 replies  •  0 likes

We need to archive all of our recorded calls from Ringcentral since we want to hold on to them for longer than your web system. When I download from your site if I select more than 400mb worth of calls it will timeout so I have to select smaller chunks of time. This is very time consuming. Is there a better way to receive the mp3s of recorded calls so we can put them into our own database using your API? Also, is there a better way to access these files, like through a sftp server?

2 Answers
answered on Sep 25, 2015 at 8:50am  
Great thanks,  I will shoot them an email. 

answered on Sep 25, 2015 at 8:24am  

We are currently testing recording download APIs with select customers. To see if you can get early access to this API, please make a request by either opening a developer platform support ticket or sending an email to the developer support team.


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