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Desktop App: Error "another softphone running on your computer"
Tags: ringcentral app
Dec 14, 2015 at 3:49pm   •   7 replies  •  0 likes

If a user (Windows account) is signed in and is running softphone, no other user/Windows account can run softphone. For example, John signs in after boot and runs softphone. John goes home for the day without closing softphone and without logging out of Windows. Jane comes in later and logs in to the same workstation. When she tries to run softphone, she receives the following error message: "There is another Softphone running on this computer (by another user). Please close it and try again." Jane doesn't have the credentials to log into John's account, so the has to reboot the computer, risking losing any of John's unsaved work. When John comes in the next day, he runs into the same problem and the two are constantly stepping on each other's work. Is there a method that will allow multiple users run separate instances of softphone simultaneously from their respective Windows accounts? Ringcentral for Windows on Windows 8.1 Enterprise

7 Answers
answered on Jun 18, 2019 at 1:02pm  
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

@Kevin Kirkfield - I would not make the assumption that it is a programming deficit, it is an Intellectual Property topic - RingCentral has the right to limit user accounts to one licensed copy per user for their software. Some users complain about it, true, but to be fair - they developed the code and how they do or do not share use of it - is RingCentral's choice. 

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answered on Jun 18, 2019 at 12:55pm  
RC needs to catch up to the times. All of our clients work in virtual RDS environments. Surely they have some sharp Developers that can write the RC app to be multil user friendly.

answered on Jun 9, 2017 at 3:42pm  
I think you missed the other persons point... but I will start another thread if needed or please move it as needed.

I am getting the same error message but for a slightly different reason.

The OP has one machine being shared by 2 people who Log-in and forget to Log-out when they leave. Since the 1st person is still logged into the machine when the 2nd person logges in, Ring Central throws this error. Current version or old version as far as I can tell.

I on the other hand am getting this error message on a Remote Desktop environment.

We are using Windows Remote Desktop virtual services to feed virtual desktops to multiple users.

I log into one of the remote VM's using my domain credentials.
My desktop opens. I launch Ring Central and receive this message.

I believe the issue is that this same piece of hardware Windows Server 2010R2 may have 20 virtual desktops running with everyone trying to use the ring central application.

So the real question for the OP and myself...

Can ring central application be used in a shared environment (single machine with multiple users)

answered on Jan 26, 2016 at 3:10pm  
This reply was created from a merged topic originally titled cannot open ringcentral. It says another softphone is running on my computer.

answered on Jan 24, 2016 at 2:27pm  
Have that problem and have only installed version 7.4. Running Windows 7 Pro as a server with remote login 4 accounts. But only one person can sign in at a time?

answered on Dec 15, 2015 at 7:06am  
Usually that error message occurs when the old Legacy softphone is still installed.  Please have the user uninstall it.  The old legacy that needs to be removed will be listed as "Softphone", the new ones to keep will be listed as "RingCentral for Windows". 

answered on Dec 14, 2015 at 4:54pm  
I can't recall the last time I ran software with this limitation. Is this unique to "RingCentral for Windows" or would I be similarly disappointed with the legacy SoftPhone?


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