question

sorgert avatar image
sorgert asked david335384040 answered

caller id when transferring

Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller.


Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.


Thanks

caller id
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We are using Polycom phones but would like to have this feature as well. The blind transfer requires additional steps for our receptionist who may be receiving many calls at once and does not have the time to do this for all calls.

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J.B. Ferguson avatar image
J.B. Ferguson answered Becky-Community_Manager edited

Sorgert,


To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).


Use this command: ## Ext * or ## Ext # (Blind Transfer from any phone)





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wayne-buhler avatar image
wayne-buhler answered

why to people keep saying blind transfer can transfer the caller id this is absolutely not true


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david335384040 avatar image
david335384040 answered

On our Polycom phones press-and-HOLD the transfer button makes a big difference in preserving the original caller-id.

ft.

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