Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller.
Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.
Thanks
Sorgert,
To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).
Use this command: ## Ext * or ## Ext # (Blind Transfer from any phone)
We are using Polycom phones but would like to have this feature as well. The blind transfer requires additional steps for our receptionist who may be receiving many calls at once and does not have the time to do this for all calls.
why to people keep saying blind transfer can transfer the caller id this is absolutely not true
On our Polycom phones press-and-HOLD the transfer button makes a big difference in preserving the original caller-id.
ft.
Hey all, if you have Poly phones, you can change the settings to where all transfers are blind and the caller ID of the original call will show on the other end. Go to settings - basic - preferences - default transfer type - select blind.
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