question

sorgert avatar image
sorgert asked Jennie Jones commented

caller id when transferring

Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller.


Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.


Thanks

caller id
9 comments
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On our Polycom phones press-and-HOLD the transfer button makes a big difference in preserving the original caller-id.

ft.

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We are using Polycom phones but would like to have this feature as well. The blind transfer requires additional steps for our receptionist who may be receiving many calls at once and does not have the time to do this for all calls.

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why to people keep saying blind transfer can transfer the caller id this is absolutely not true


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Jennie Jones avatar image Jennie Jones wayne-buhler ·

How do you do it? Cause my caller id tell everyone it is my IT guy not the customer calling. I wish they would hurry up and get this fixed, when I transfer a call they say hello Steve, and its not Steve. I do not understand why they have not fixed this yet. It seems to be a big issue.

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Hello @Jennie Jones Have you corrected the Caller ID settings in your online portal? I see that you contacted Technical Support regarding this. Is it still not working on your end?

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1 Answer

J.B. Ferguson avatar image
J.B. Ferguson answered Jennie Jones commented

Sorgert,


To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).


Use this command: ## Ext * or ## Ext # (Blind Transfer from any phone)





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Why? I don't understand. Why cant it work no matter how your transfer.

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Jennie Jones avatar image Jennie Jones Jennie Jones ·

I do not blind transfer, I ask everyone if they can take a call before I send it. Our last 2 systems let us also you could use the phone itself and the app at the same time no issues. This system does not allow that either. Not very receptionist friendly. Thank you for responding.

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