question

sorgert avatar image
sorgert asked ·

caller id when transferring

Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller.


Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.


Thanks

caller id
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

We are using Polycom phones but would like to have this feature as well. The blind transfer requires additional steps for our receptionist who may be receiving many calls at once and does not have the time to do this for all calls.

0 Likes 0 ·
J.B. Ferguson avatar image
J.B. Ferguson answered ·

Sorgert,


To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).


Use this command: ## Ext * or ## Ext # (Blind Transfer from any phone)





1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

wayne-buhler avatar image
wayne-buhler answered ·

why to people keep saying blind transfer can transfer the caller id this is absolutely not true


1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app