VVX600 Assited Provisioning

Hello Chris,

When you look at the phones on the account are they labeled as a VVX600 phones or are they labeled as "Existing Device"?

If the phone is registered to our system and labled as a VVX600 then you have all the features for the phones. If they are registered as an "Existing Device" then the phone will not have full features.

Hello Chris,

The VVX600 is not fully supported, but if we have a config file for it, it should work.

Try this for me, log into the phone's IP address and reset the phone to factory defaults if not already done. You can reset to factory by going to "Utilities", "Phone Backup and Restore", "Global Settings", "Restore".

Once the phone has been factory defaulted, go to "Settings", "Provisioning Server", Under the "Provisioning Server" tab set the "Server Type" as HTTPS, set the "Server Address" as pp.ringcentral.com/pp, make sure that the "Server User" and "Server Password" fields are empty so delete anything that you may see in there.

Then under the "DHCP Menu" tab set the "Boot Server" to Static. Once these settings are entered press Save at the bottom of the page.

You will have to set to phones from "Existing Devices" to VVX600's in order for this to work, make sure you enter the serial number of the phone correctly in the system.

Let me know if that works.