question

food-dudes50 asked · Jul 28, 2015 at 02:12 AM

sandbox password

I cannot log into my sandbox account and when I reset the password I do not get an email at the email it says it sent to. I do not have a spam box, please reset my password

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fiona-zhang7 answered · Jul 28, 2015 at 05:03 AM

Hi Food Dudes, are you using sandbox account and your new password to log in the sandbox environment? https://service.devtest.ringcentral.com.

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food-dudes50 answered · Jul 28, 2015 at 06:43 PM

hi I am using the sandbox account but not the new password as I do not have it, when i created the account I never got an email and when I reset the password I never get the email

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ak answered · Jul 28, 2015 at 07:08 PM

I understand it now works with the default password.

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food-dudes50 answered · Jul 28, 2015 at 09:55 PM

Indeed, thank you

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jonathan-heerdt922 answered · Jan 22, 2016 at 10:03 PM

I am running into the same issue trying to reset the password for my sandbox account, but I am not receiving the email. I also do not have the current password.

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ak answered · Jan 22, 2016 at 10:24 PM

Hi Jonathan,

As long as you have the correct email in the service web ( https://service.devtest.ringcentral.com ) you should be able to receive an email for the Password Reset.

If you are not receiving any email, you could create a case in here :
https://developer.ringcentral.com/support.html

We could go ahead and take a look at the account details.

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benjamin-dean answered · Jan 23, 2016 at 10:20 PM

Jonathan, are you trying to login to the Sandbox version of the online account portal? https://service.devtest.ringcentral.com (note the "devtest." which is added to the normal online account portal URI to switch to the Sandbox version)

If you login to the Developer Portal ( https://developers.ringcentral.com) -> My Account -> Sandbox Accounts you can get the appropriate Main Company number you will use to authenticate into the Sandbox version of the online account portal (see URI above).

If that doesn't work, and you still don't receive the email for password change, let me know.

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jonathan-heerdt922 · Jan 27, 2016 at 05:29 PM

I am attempting to login to the Sandbox version. I double checked the url and attempted again today making sure the email and phone number stated on the Developer portal was correct. I have still not received an email to reset my password.

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vb ♦ · Jan 27, 2016 at 09:51 PM

Please file a case by sending an email with your issue at devsupport@ringcentral.com

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