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Android app should recognize the DND settings.
Tags: presence
Jun 9, 2017 at 10:01am   •   9 replies  •  0 likes

I would like the app to respect my Android 'do not disturb' settings.

on Dec 2, 2019 at 7:42pm   •  0 likes
This is very bad - any word on resolution??
on Feb 3, 2020 at 1:21pm   •  0 likes
This reply was created from a merged topic originally titled Android App (New Universal One with Glip) and DND. Last post on this was 6 months ago and I am not sure which app (new Glip or old RC Phone) they were discussing. I don't see a way to fully shut down the app on my phone. Worse, the app doesn't respect my phones DND settings. Calls and messages ring through regardless. Any ideas how to fix this?
on Jan 31, 2020 at 9:22am   •  0 likes
No updates here in a couple of months. The app interrupts be constantly during meetings when my phone is on do not disturb. Any chance this is coming soon?
on Jan 31, 2020 at 12:10pm   •  0 likes
Perhaps RC needs to do some HIRING of engineer who can solve this???!!! Maybe?!
on Feb 3, 2020 at 3:35pm   •  0 likes
There hasn't been an update to JIRA MTR-23530. 
on Nov 30, 2018 at 12:46pm   •  0 likes
Agreed - DND makes it so you do not receive any phone calls, notifications, or any notice while it is active. You can enable certain settings like allow a call if they are in your contacts, or they call multiple times.

Right now, even with DND on, you still receive calls from RingCentral at full volume. It completely ignores the setting, making the setting useless. This is very frustrating as receiving calls at 3am even with DND on is not fun!
on Jul 31, 2019 at 8:15am   •  0 likes
Hey all! I brought this up to the Product Team and they're looking into it :)

For reference, the JIRA is MTR-23530. I'm keeping an eye on it for when there is a resolution and I'll post updates here as they become available!
on Jul 23, 2019 at 3:33pm   •  0 likes
I did not have this issue for the first few months of using RC, but then it developed, and indeed... it is horrible to be awakened by RingCentral not respecting Android DND settings!  I have reported it several times, and wondered if it was related to an Android update... in which case RC tech should have been able to RESOLVE the issue if they claim to support Android OS. They have not resolved it, have called me several times over the past 4 mos to ask if it's better. I've told them that it is NOT, and they still marked my case/problem ticket as CLOSED! Horrible customer service & technical support.
1 Answer
answered on Apr 15, 2020 at 7:17am  
This should be resolved now. If you are still experiencing an issue, please reply with what app you are using that it is happening with. 


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