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Contacts missing after most recent update
Tags: contacts
Sep 7, 2017 at 8:16am   •   5 replies  •  0 likes

After the update this morning, internal company contacts are missing for all users, with the exception of the user itself. Is this a known issue yet? Seems like one other user was blocked from downloading the update. Wondering if it is related to a patch being worked on?

5 Answers
answered on Nov 19, 2019 at 10:13am  
This reply was created from a merged topic originally titled Suddenly I have lost all contacts. A few hours ago, I logged in to the Ring Central app, and my login failed with the error "this email is already registered: <my-email>", and then the  app would loop back to the initial log in screen. This continued for some 30 minutes or so, and then I was able to successfully log in. Except that now all of my contacts are missing. Please advise. thank you

answered on Nov 12, 2019 at 6:09pm  
No it's not unique to you. Exactly the same thing happened to me. I lost all my Ring Central contacts. Unfortunately, i am a free user, so I don't believe that I can open up a ticket. So if you got some sort of resolution which can be of use to others, please do post here. Thank you very much

answered on Sep 7, 2017 at 8:32am  
Thank you. Yes, looks like it may be unique to us. Opening now. 

answered on Sep 7, 2017 at 8:28am  
Hey David,

If you haven't already, please open up a case and include examples in the ticket.

answered on Sep 7, 2017 at 8:19am  
For what it's worth, I updated about 30 minutes ago and all my internal company contacts are showing.


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