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Abandoned Call Report / View
Tags: analytics and reporting
Nov 2, 2017 at 2:48pm   •   18 replies  •  0 likes
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member?  Is there a view that can be setup to do this?
18 Answers
answered on Aug 10, 2022 at 12:51pm  

Hi, are there any new updates with this report? Our office would really like a report like this as well.

answered on Jan 18, 2022 at 11:56am  


Is there any update on this report?

on Jun 10, 2022 at 12:45pm   •  0 likes

We are also interested in this. what is the status?

on Jun 10, 2022 at 2:08pm   •  0 likes

Hi @Jo Irvine , this has been implemented with the new feature called LOB Analytics.

It is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.

Learn more about LOB Analytics here:

User Guide
Video Tutorials

on Jun 30, 2022 at 10:47am   •  0 likes

LOB analytics only shows counts of abandoned calls, not actual call details.

on Jun 21, 2022 at 7:49am   •  0 likes

LOB analytics can show count of abandoned calls, but not call level detail.

on Jan 18, 2022 at 1:57pm   •  0 likes

Hi Anthony, we're digging information on this.

answered on Jan 28, 2021 at 1:20pm  

Abandoned calls are extremely important to us therefore, I would be interested in participating in the beta test.

answered on Jul 6, 2020 at 1:17pm  
Any update on the feature availability?

answered on Mar 6, 2020 at 5:44am  
Any update on the feature availability?

answered on Jul 25, 2019 at 7:55am  
I really need this feature as well can you add me to the beta too

answered on Jul 19, 2019 at 4:21pm  
We would like to apart of this beta test.

answered on Apr 17, 2019 at 3:15pm  
We'd like to participate in this beta as well. We are looking for a report like this. Thanks!

answered on Apr 2, 2019 at 7:17am  
If you are still in Beta, we would like access to this product. Thanks

answered on Feb 12, 2019 at 2:13pm  
Is this something that is available now? Looking to create daily reports. Thank you!

answered on Sep 12, 2018 at 10:25am  
Our organization desperately needs this feature. Are you still taking beta testers?

answered on Feb 22, 2018 at 8:11pm  
Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless. 

answered on Feb 15, 2018 at 1:25pm  
I am in need of this feature.  Can I be included in your beta testing?  Please reach out to me.  Thank you.

Alaine Sine

answered on Jan 24, 2018 at 10:14pm  
Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.


answered on Jan 24, 2018 at 4:33pm  
Hello there,
We would be happy to be part of this preview.

answered on Nov 9, 2017 at 4:42am  
Alexey, We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!

answered on Nov 9, 2017 at 12:18am  
Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Alexey P. Zhuk

answered on Jul 29, 2020 at 8:20pm  
Hey Aaron,

Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)


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