News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
"Audio while connecting" and "hold music" volume adjustments will not save. It goes back to default LOUD volume.
Tags: extension
Jan 31, 2018 at 11:05am   •   3 replies  •  1 likes
Customers have complained about how loud the connecting and hold music is. There is a slider to adjust the volume, but it will not save. It goes back to the default, which is the full volume. This seems to be an oversight on the part of the programmers. Customers should not have to turn down their phones just for the hold music, then turn it back up to talk to someone. Hold music should be able to be set at a decent volume. Did you know that your hold music for Ring Central is extremely loud as well? I have to turn down my phone when I'm put on hold, then turn it back up when a customer support person gets back on the phone.
on Dec 24, 2020 at 9:25am   •  0 likes

Jessica I have opened a ticket after receiving a similar complaint. I will update this thread when I get more answers.

on Apr 15, 2021 at 6:26am   •  0 likes

I am having the same issue, has this not been fixed yet?


I have the same issue, has this not been fixed yet?

on Apr 15, 2021 at 7:20am   •  0 likes

Hi Alex, please reach out to our Technical Support Team for this to be checked. You may open a support case here or call our 24/7 Customer Support at 1-888-898-4591.

1 Answer
answered on Dec 24, 2020 at 9:50am  

Jessica this is what you can do (from RC Help-Edith)

You can convert the file with a lower volume by using a 3rd party site to convert the hold music to lower volume at
- Upload the audio file
- select decrease volume (%) - The higher the percentage, the lower the volume, try selecting decrease by DB if you like.
- Hit convert
- Click on Download now.
- Sometimes (with ads), hit the x button (top right corner) to start downloading the converted file.
- Create a template for your users with the newly converted hold music and apply it to them.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us