question

Safwaan Member avatar image
Safwaan Member asked tammie-phillips answered

Desktop App: HUD not refreshing

The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The only resolution I can see is logging out of the app & then logging back 
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saadetswift16514 avatar image
saadetswift16514 answered
Hello Safwaan,

Please open a support case so we can troubleshoot!
  

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craig-lohman8067 avatar image
craig-lohman8067 answered
We had one known instance of this occurring in our office yesterday as well.  The HUD showed a person was on the phone, but the person was not.  The only way to update the HUD was to log out of the RC for Windows App and log back in.
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jeff-salisbury7355 answered saadetswift16514 commented

My users have complained of the same thing but it isn't consistent so impossible to open a support case and pursue.

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Hey Jeff,

Taking a video or screen shots (with a time stamp) will help despite the inconsistency. You can also run the debug logs while it's happening if you feel comfortable.
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merillat14301 answered

Experiencing the same in our office.

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gabriel-soto4635 avatar image
gabriel-soto4635 answered
Our HUD its broken again. Opened a case # 07848485
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paul-parker12916 avatar image
paul-parker12916 answered
We have had a similar issue. HUD not updating
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kieran-cushman avatar image
kieran-cushman answered
Did anyone every find a quick solution to this? This is happening in my office now. 
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gabriel-soto4635 avatar image
gabriel-soto4635 answered
I have a case open because we notice this issue last Monday 10-23-2019. Yesterday Tuesday 10-24-2019 was working well but seems it is an issue today. The case 09621824
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merillat14301 avatar image
merillat14301 answered
Was happening on Monday, seemed to work yesterday.  Looks like the issue is back.
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saadetswift16514 avatar image
saadetswift16514 answered kieran-cushman commented
Hey all, we are currently experiencing an issue with the Presence/HUD feature. You can learn more on our Status Site here:  https://status.ringcentral.com/
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Appreciate the response, Saadet. 
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