When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed.
Missed Calls
https://community.ringcentral.com/ringcentral/topics/how-turn-off-missed-calls-notifications-on-new-...
Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.
Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.
We are having this issue also, when a colleague answers the call it then shows on the other members of the call queue that they have a missed call, technically this isn't a missed call as it was answered by a colleague.
Hi Andy, we understand your frustration on this. Please vote for this feature here.
6 People are following this question.
Work together.
From anywhere.
From anywhere.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app