© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice
Missed Calls
When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed.
https://community.ringcentral.com/ringcentral/topics/how-turn-off-missed-calls-notifications-on-new-...
Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.
Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.
We are having this issue also, when a colleague answers the call it then shows on the other members of the call queue that they have a missed call, technically this isn't a missed call as it was answered by a colleague.
Here we are 6 years after the initial question and this is still an issue?!? These calls should not be showing as missed since they were, in fact, answered. Only unanswered calls should show as missed. How do we get this resolved because we just switched to Ring Central and because of this want to look at other software.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.