bluvstein avatar image
bluvstein asked Andy Jarrad commented

Missed Calls

When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed. 
call logs
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benjamin-pina10780 avatar image benjamin-pina10780 commented ·

Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.

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Andy Jarrad avatar image Andy Jarrad commented ·

We are having this issue also, when a colleague answers the call it then shows on the other members of the call queue that they have a missed call, technically this isn't a missed call as it was answered by a colleague.

1 Like 1 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Andy Jarrad commented ·

Hi Andy, we understand your frustration on this. Please vote for this feature here.

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