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bluvstein asked Andy Jarrad commented

Missed Calls

When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed. 
call log
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Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.

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We are having this issue also, when a colleague answers the call it then shows on the other members of the call queue that they have a missed call, technically this isn't a missed call as it was answered by a colleague.

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Hi Andy, we understand your frustration on this. Please vote for this feature here.

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