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Agreed. Would like this feature too and have been told it is not currently available.
Amen. So obvious a need. Come on Ring Central !
It's the oldest & most upvoted feature request in the RC Community. And has been met with crickets. Not even dignified with a "let us tell you why it's too hard for us to do."
Agreed. It's rather annoying to have to sit here listening to my cell phone and my desktop app ringing while I wait for my Polycom phone to start ringing so I can finally answer the call. I've taken to just disabling the mobile/desktop apps entirely.
I would also love to have this. I've got the desktop app, the phone app, and a Polycom hardware phone. If I'm at my desk, I nearly always want to answer using the hard phone, but I have to sit there listening to the mobile and desktop apps ringing for a while before the desk phone rings at all.
Hi Drew, have you tried to set up a simultaneous ring between the app and the desk phone? You can set up this so you can choose where to answer the call instead of waiting.
Hi Mary - I'm pretty sure that's how I had it set up, but I will double-check it one more time in case it wasn't saved or something.
If it's already set up to simultaneous, make the desktop/mobile app into 0 rings. It's odd, but it will make your desk phone and app ring at the same time.
Ah, maybe that's the trick I'm looking for. Thanks!
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