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Question

outlook plugin not installed on MacOS

  • 14 December 2018
  • 3 replies
  • 277 views
J

Account Type: US


After updating to MacOS Mojave (v10.14.2) a previous installation of the RingCentral Plugin for Outlook is no longer available. I've tried reinstalling and even after a restart of Outlook (and my laptop) the plugin is not available. The version of Outlook I have is 16.16.5.


Is there a resolution for this?


Thanks,

John

3 replies

M
Hi John,
Apologize on the issue which is a limitation of Mac OS 10.14, however, we just released a beta solution to fix that:
  1. You can click "Store" at the top menu bar on your Outlook client, then:
  2. Go to "My add-ins" on the left menu
  3. Scroll a bit to "Custom add-ins": "+Add a custom add-in", pick by URI, here is the URI you need: http://dn.ringcentral.com/data/web/download/RCMeetings/1210/RCMeetingsOutlookAddinSetup.xml

After that, you can see a plugged button when you are scheduling a meeting "Add RingCentral Meeting"

Thanks
Mike from product team
J
Thanks!  That worked.  The installation notes don't say that so I was confused why it didn't show up.  I'm sharing the instructions on my work slack channel. 
C
The old version of the plugin has been updated and will now work in Mojave.

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