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outlook plugin not installed on MacOS

Tags: o365

Dec 13, 2018 at 4:33pm • 3 replies • 0 likes

john-andrews

Account Type: US

After updating to MacOS Mojave (v10.14.2) a previous installation of the RingCentral Plugin for Outlook is no longer available. I've tried reinstalling and even after a restart of Outlook (and my laptop) the plugin is not available. The version of Outlook I have is 16.16.5.

Is there a resolution for this?

Thanks,

John

3 Answers

christian-duncan answered on Apr 18, 2019 at 1:33pm

The old version of the plugin has been updated and will now work in Mojave.

john-andrews answered on Dec 14, 2018 at 2:35pm

Thanks! That worked. The installation notes don't say that so I was confused why it didn't show up. I'm sharing the instructions on my work slack channel.

mike-hou answered on Dec 13, 2018 at 5:23pm

Hi John,
Apologize on the issue which is a limitation of Mac OS 10.14, however, we just released a beta solution to fix that:

You can click "Store" at the top menu bar on your Outlook client, then:
Go to "My add-ins" on the left menu
Scroll a bit to "Custom add-ins": "+Add a custom add-in", pick by URI, here is the URI you need: http://dn.ringcentral.com/data/web/download/RCMeetings/1210/RCMeetingsOutlookAddinSetup.xml

After that, you can see a plugged button when you are scheduling a meeting "Add RingCentral Meeting"

Thanks
Mike from product team

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