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need to forward our main fax number to another fax number outside of Ringcentral--for new emr
Tags: call forwarding
Jan 7, 2019 at 7:46am   •   4 replies  •  1 likes
Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out? 
4 Answers
answered on Jan 8, 2019 at 8:55am  
I was told that there is no way to port or forward your fax number outside of RC.  We have a fax # for our EMR that will automatically put the faxes in the correct medical chart or assign an action for a staffer to review.  I have to forward faxes manually in order for the automated system to work.  When I inquired about fax forwarding, I was told only voice lines can be forwarded.  So once again, RC fails in its support.

answered on Jan 8, 2019 at 8:51am  
We are trying to make another of our fax number as fax dedicated line only and switch the Fax line that we currently use as main fax line to a voice and fax line.  Then we will be able to forward unconditionally.  That is a work around solution.  Will let you know once we make the swtich if that will work.  

answered on Jan 7, 2019 at 9:17am  
We do have two fax numbers.  One is attached to a user, and one that is main fax #.  I would to forward the main Fax # that comes with account.  I can always switch the numbers if needed.

on Jan 7, 2019 at 9:27am   •  1 likes

I might be wrong about being able to do this for your main number fax, but for fax numbers associated to users this should guide you:

I would chat with support about how to do this for the main fax. They may need to move it to a user to allow you to do an unconditional call forward on it.

Good luck.

answered on Jan 7, 2019 at 8:58am  
You should be able to do this with an advanced call handling or custom call handling rule.  Is the fax number attached to a user or is it the main fax that comes with the account?


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