This is more of a discipline problem, but if I had proper tools I could address the issue. Sure we receive a missed call notification email, but I do not know what rep specifically did not answer the call.
Ringcentral use to have a reports tab but I can not find that page in the admin portal. Anyway is there a way to display in our Glip group chat a notification every time we have a missed call from a department or specific user? Or can we develop a custom dashboard that displays each users missed calls?