The recent report conversion has taken away the ability to track individual performance of users answering the call queue calls. When it was Historical Reports it would allow us to see calls each user received from the queue, answered, missed, etc. Now with Analytics this information is no longer available. I have spent almost 4 weeks on the phone with several techs as well as my account rep with no resolution. This data is the most important tool that we use daily and now it's gone.