The new analytics is a step in the right direction, but we really need to have a daily and weekly reports to provide data during certain hours of the day, say 8:00AM to 6:00PM. I understand you can login and get the data for an individual day by selecting custom filter for one specific day.
It seems kinda normal that one would want to run a daily report (subscription) for "yesterday" with specific hours. Likewise, understanding weekly or monthly data for prime time should be an obvious reporting requirement.
Right now, the only way I am able to analyze any of this data is to dump the company numbers (the "Calls" now do not report on queues in the export) data and do a bunch of complex excel formulas and pivot tables to get useful KPIs for queues.
In addition, the users and calls reports do not display abandoned calls. How is one to be able to dive in and find out when calls are being missed?
Am I missing something?
Thanks!
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