What's the best way to calculate % of calls answered within a specific hold/wait time?

Thank you!

Hey there,

Thank you! Do you know if there is a way we could get this data for fiscal weeks or months? Or if we could get the number of calls made or lost in the time period and not just the % and total calls. It gives the total number of calls and the % but not the number of calls made or missed within the time frame, and we don't want to use an average of averages for the week and the month.

We can do some manual math to get a best guess (if we answered 64% within the time frame multiply the total number of calls by 0.64 and round up or down) and use those to record and then add up the entire week's worth of calls answered within and then total calls to calculate the week and month's % but since we are rounding at the end of each day I'm worried it isn't 100% accurate.

Thank you again for your help on this,

Phil