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Question

"Sent From" Fax Number Cannot be set to our Fax Number

  • 26 January 2019
  • 6 replies
  • 341 views
M

The way it is now, I can only set the caller id on outgoing faxes to our Main Number, our Toll-free Number or my Direct Number. To me, this makes absolutely no sense. When someone receives a Fax from my company, I want my fax number on it not my main and certainly not my toll-free number. What am I missing?

6 replies

S
Hey there, simply go into your Settings and choose which number you'd like to display instead


M
Thanks, but that is what I am doing. The problem is that the Fax number that we transferred does not appear in that list. We can send a fax to it but the number does not appear in the list.
S
I've made this thread private so that you can share account specific info.

What number are you wanting to have display? What extension are you trying to make these changes on?
M
 My company Fax Number is: (952) 938-4693
I ported it over last week.
It goes to a "Message-only" extension that I created (4693)
I did it that way so I can have an e-mail sent to a shared mailbox.

Thanks for your help!
S
Well shoot! I'm not sure why your fax number isn't displaying as an option :/ That's just rude! I honestly would suggest asking your Account Manager or Support if it has to do with the fact that it's a recent port in? Maybe that's why?
M
Thanks for looking. I contacted Support. They said they cannot do it!
I am going to repost in the forum. That's what they told me to do. She said maybe if it gets some votes, they will fix it in an upcoming update

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