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Recover deleted text messages
Tags: sms and text messaging
Feb 11, 2019 at 1:15pm   •   2 replies  •  0 likes

Is there a way to recover accidentally deleted text messages? Texts were deleted in the RC Phone app on an iOS device. We can do this for deleted voicemail messages within 5 days by signing into the portal site.

2 Answers
answered on Jan 2, 2021 at 11:52am  

I wish that there was a better warning for users, that voicemails, any call recordings, and text messages would be deleted after a certain retention period.

This has caused a lot of pain because there were significant and important records deleted, and this all could have been prevented if we were just advised to have a backup in place.

Furthermore, now that I realized a backup is needed, I am trying to download the RingCentral Archiver, and when I click to Download, it keeps redirecting me to the login page (after I've already logged in).

Pretty frustrating, and it shows a complete lack of forethought on RingCentral's part. This should have clearly been disclosed to customers.

answered on Apr 20, 2020 at 8:47pm  
I'm confused. Shouldn't these text messages be backed up to your iCloud or iTunes?
Well, if you haven't got any backup, you can try a third-party program to retrieve the messages.
What I'm using is Joyoshare  iPhone data recovery Mac. It can recover the messages or photos in apps without overwriting the current data on my phone.

answered on Feb 13, 2019 at 11:14am  
Hi Robert, 

Unfortunately there isn't a way to recover the deleted messages. Going forward, I would recommend backing them up with RingCentral's Archiver, which backs everything up to a DropBox account. In the future they'll be adding additional cloud storage services as well :) 


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