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Unconditional forwarding
Tags: call handling
Feb 15, 2019 at 6:30pm   •   4 replies  •  0 likes

I work in my company CS and all my clients have my direct number - I need to unconditionally forward calls after hours to our 800 support number which is monitored after hours but when I attempt to do so I get the following error: Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number (866) XXX-XXX (deleted number for privacy)

4 Answers
answered on Feb 19, 2019 at 8:38am  
I did they cant help because I am a user not account holder.

answered on Feb 19, 2019 at 8:37am  
Hi Walker, for this request, please contact our Support Team :)

answered on Jul 29, 2020 at 9:07pm  
Thanks. Working on it now!

answered on Jul 29, 2020 at 9:07pm  
Hi Walker, in that case you'll want to work with your Account Admin - they can make the necessary changes on the account


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