question

leasing-department14203 avatar image
leasing-department14203 asked miguel-ali commented

Texts Not Sending?

Twice in a couple weeks now, the texts I sent from the RingCentral app.glip.com page from my desktop (using a Chomebook) to my cell phone (AT&T) never went through. I rely HEAVILY on texting from my Chromebook using the app.glip.com page, and now I'm beginning to wonder if many other people are not getting my texts, also. Anyone have any suggestions?

sending sms
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Hey Leasing Department, please contact our Support Team so we can gather more details and investigate. Thanks!
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I'm having this same issue, started only a few weeks ago. This is a HUGE problem! I cannot run a business in which response time is critical without knowing for sure my text messages are getting delivered. Been running tests with messages to my cell phone, and so far I've determined that when emojis, apostrophes ('), as well as accents (, , etc.), are included, the messages don't get delivered... But not always. Already have an open case about this, please fix ASAP. Just make it work. Thanks. 
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Sorry to be lame about this, but I have been trying to figure out how to send a text message using the desktop app or web interface.  I even tried with the new mobile app and could only get a question about whether I wanted to invite someone to RingCentral.  I don't want to invite anyone, I just want to send a text message

Dean
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Hey Djune, 

Are you receiving any specific error when trying to send a text? 
1 Like 1 ·
Hi Dean, 

Check out these articles on how to send an SMS: 

Android
iOS
RingCentral App Desktop
RingCentral Phone App
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unable to send outbound sms
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Yes. All of my messages were notified as 'Message is not sent'. I can't even send a single message successfully.
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Please open a case with our Tech Support team so they can confirm what is happening to your account that is preventing messages being sent. 
 


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I am having the same issue and have been chatting with a rep for almost an hour. They have no solution for me yet. We've tried re-installing the app, logging on and off, using different devices. Nothing is working so they will have to escalate it to a Tier 2. 

update:
This is really bad when so many customers are having these issues, that RingCentral is not being proactive in implementing a solution that will address the issues across the board. I now have to wait 24 hours for a Tier 2 rep to contact me as the individual I was speaking with wasn't able to identify what is causing the message fail issues.
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Anel, 
We understand that this is frustrating, but we're not seeing many customers with this issue at this time. 
It's good that you have a case created with Tier 2, as they will be the best at assisting you with this issue. 
In the meantime, if we hear about information pertaining to your issue, we'll post about it here. 
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