We have a new developer who is trying to create a new sandbox but the "CREATE" button is not available. She contacted support who sent her an email asking her to create a support ticket for the developers. She tried doing this but their site is not allowing her to create a ticket either; she gets into a continuous loop. I spoke to support and they said that it's being worked on but that there is no ETA. We need this working. I have a staff of developers, some of them tasked to work on our RC integration, and they can't do anything.
Thank you for your patience, and please accept my apologies for the poor experience. I've reached out to our Developer Relations Engineering team to help with this issue. While they're queueing up to your request, perhaps I could be of assistance. Would you mind answering these questions for me?
Is the person logging into the Developer Portal (
https://developer.ringcentral.com ) an administrator on your RingCentral account (
https://service.ringcentral.com )? If they're not an administrator, and you don't wish to grant that user extension the admin privileges in your RingCentral account, have you (as the RingCentral admin) tried logging into the Developer Portal to create your Sandbox account, and an application, then giving them the API Keys?
Are you in North America or UK (currently those are the only locations enabled for RingCentral Connect Platform access)?
Everyone who is an admin on that account should be able to view/create/modify any application. Within each application is a "Settings" page which contains the information you need to access your Sandbox account:
The Sandbox account is just another RingCentral account (that is empty, except for the super admin user) which you can use to develop your applications and integrations using our API against. It prevents you from damaging your production (business) RingCentral account.