When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?
We just started with RC a few months ago and we have this option. I'll figure out what it's called and reply back. We have set up 2 options... #1 they are offered a chance to stay in line and enter their phone number for a call back. #2... if they hang up (abandon) as long as we collected their caller ID our system will call them back as soon as the queue is empty.