question

saadetswift16514 avatar image
saadetswift16514 asked henry-stohner14630 commented

RingCentral (Glip) App - Loading Issue (Solved)

Hi Everyone,


As most of you probably already know, the RC (Glip) app is having some issues this morning. Our team is aware and working very hard to fix the issue ASAP.


If you contact Support, please include Parent Case: 08408089 & Incident Number: INC-22793 in your notes.


We appreciate your patience and apologize for the inconvenience this morning!

ringcentral app
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chris-duquette4018 avatar image
chris-duquette4018 answered
This reply was created from a merged topic originally titled Glip update at 10am?. glip was working well for me this morning 3/12 until about 10am est. when it told me to click update when prompted. I had to close my browser when i did I signed back in but no calendar or ability to do much of anything within the app. Why would the service be getting an update in the middle of the morning during a work week? It's hard to use an all in one app for my calls and schedule if I cant see my schedule or add to it.
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will-simon9625 avatar image
will-simon9625 answered chris-duquette4018 commented
(Adding my response from the other thread that was merged)

We're seeing a loss of history in both team and individual chats. Some threads are completely empty, despite thousands of messages that should be there.

4 comments
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keith-lazarus13798 avatar image keith-lazarus13798 commented ·
Glip seems to be working ok through the web interface also. 
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chris-duquette4018 avatar image chris-duquette4018 commented ·
i have a bar across the top telling me its still under maintenance but things seem to be back.
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will-simon9625 avatar image will-simon9625 commented ·
History seems to be in-tact in the iOS app, so that's a good sign. Hopefully just a small glitch.
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chris-duquette4018 avatar image chris-duquette4018 commented ·
i noticed that too, just not looking forward to rerentering all that info :(
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chris-duquette4018 avatar image
chris-duquette4018 answered
I've lost 4 years of notes, info and scheduling. Hopefully when its back up and running that will all be restored.
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henry-stohner14630 avatar image
henry-stohner14630 answered chris-duquette4018 commented
This reply was created from a merged topic originally titled Glip Update still an ISSUE.... Glip update wiped all previous chat and calendar basically clean slate.....HELP!!!!!
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chris-duquette4018 avatar image chris-duquette4018 commented ·
From the info we've been given so far, glip team is working to figure this out. I'm hoping they can restore all of our past info and scheduled work so I don't need to reenter everything.
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saadetswift16514 avatar image
saadetswift16514 answered henry-stohner14630 commented
Hi Everyone!

This issue is now resolved. Please refresh your application :)
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henry-stohner14630 avatar image henry-stohner14630 commented ·
We are back online with our data. Thanks for swift action.
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will-simon9625 avatar image will-simon9625 commented ·
Looks good so far for us. Thanks for the update!
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saadetswift16514 avatar image saadetswift16514 commented ·
You're welcome! :)
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