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Historical reporting lacking
Tags: analytics and reporting
Mar 26, 2019 at 10:08am   •   2 replies  •  0 likes
marianna-clampett

Where is the historical reporting that used to exist? I no longer can go back more than 6 months. I can no longer compare incoming call volume against a time period in the past. When will this be added back?????

on Mar 27, 2019 at 8:09am   •  0 likes
Hey Marianna, our Analytics Portal is our new reporting tool. The old Historical Reporting has been retired. You can view the Data Retention Policy for the Analytics Portal here.


on Mar 27, 2019 at 8:42am   •  3 likes
That is not really helpful.  Maybe going forward but I wasn't aware this functionality was being taken away.  I just wanted to see call volume data compared to different time periods, especially when we might have been running commercials.



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