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Question

Historical reporting lacking

  • 26 March 2019
  • 2 replies
  • 691 views
M

Where is the historical reporting that used to exist? I no longer can go back more than 6 months. I can no longer compare incoming call volume against a time period in the past. When will this be added back?????

2 replies

S
Hey Marianna, our Analytics Portal is our new reporting tool. The old Historical Reporting has been retired. You can view the Data Retention Policy for the Analytics Portal here.


M
That is not really helpful.  Maybe going forward but I wasn't aware this functionality was being taken away.  I just wanted to see call volume data compared to different time periods, especially when we might have been running commercials.

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