When a Ring Group user is on a call and another calls comes into the cue, or perhaps direct as well, the user AND caller both hear the ringtones in their ears very loudly. There does not seem to be anything the user can do about it until the call is answered or caller hangs up and ringing stops. It is annoying our users, and especially our customers, to no end. I seem to remember some posts about this a while ago regarding mobile doing something similar, but can't even find those now, and there doesn't seem to be any related to other apps being affected.
Also, when a call comes in, whatever the user is doing on their computer (typing, etc.) is interrupted as RingCentral steals focus. I have a workaround that kind of works to prevent the user from being interrupted, but it seems to only work as long as the dialer doesn't pop up, which sometimes it does and sometimes it doesn't. The workaround is: In Call Setting/Call/Incoming... Switch OFF 'Display incoming call in Standalone Window' and Switch ON 'Display Incoming Call in Notification Center'.
Any solutions to these issues that someone can share?
App in use: Ring Central Phone for Windows - current version