News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Multiple caller ID company names
Tags: caller id
Jun 25, 2019 at 3:04pm   •   1 replies  •  0 likes

Is is possible to have multiple main company numbers? The company I work for is a parent company for 6 subsidiary companies. We are using the contact center and have build outbound skills that have the caller ID of some numbers we own in Ring Central. The problem is all of these numbers have our parent company name on the caller ID. Ideally, I want to have the numbers associated with different subsidiary companies to reflect that company's name on the caller ID. I have enabled the multi-site feature in Ring Central but all the numbers still show our parent company's name on the Caller ID. I believe I need to have multiple main company numbers and publish them in the national directory or publish the individual numbers for the subsidiary companies. How can I have different company names show up on the caller ID using one Ring Central account?

1 Answer
answered on Jun 25, 2019 at 6:47pm  
I'm not entirely certain how the integration with the contact center functions, but if you are looking to achieve this via multi-site, then yes, it can be done.

If you have already activated multi-site, then you just need to allocate each of the numbers you wish to reflect with a specific CNAM tied to that site. So, for "Company 1" you would use "Company 1" as the Caller ID Name, "Company 2" would use "Company 2" as the Caller ID Name and so on. Once that is completed, you would then associate users/DIDs to specific sites that need to make calls using a different CNAM.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us