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Question

Message number indicator (red dot with a 1) will not go away even if all message are read

  • 8 July 2019
  • 5 replies
  • 1591 views
B
  • bart
  • New Participant
  • 1 reply

Using Glip v 19.05.2 (E. 2.0.14) Build 958. When I receive a message, the red indicator will appear on the taskbar icon. Once read it should go away. It usually did, but now, it will not go away no matter what I do. I have rebooted, checked my groups/users for any pending messages and nothing. It still keeps coming back. Now I can't tell if I have a valid new message or if it is the phantom message. Please help!

5 replies

B
It finally went away after several days.  Looked to be the phone indicator because it now has a (1) next to phone, clicked on it, and several seconds later the red dot disappeared.  Glip says it updated but it still has the same version numbers as above.  Who knows....???
K
My new calls are ALWAYS being tripped. As someone who likes no new message notifications, this drives me CRAZY!! The best way I found to make it go away is to go to the phone "team," and click back and forth between the call and voicemail tabs. This may (and I mean may) make it go away temporarily. It will likely come back. This is infuriating to me.
S
This reply was created from a merged topic originally titled Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't.... Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't have any unread Glip messages or missed calls? I have tried logging out and restarting the Glip application and it is cleared, but as soon as new messages start coming in, the red 2 appears again. Can anyone help with this?
J
Rank
This is a known issue, especially with Apple products. Our product team is aware of what is happening and it is on their radar to fix! 
A
I experienced this recently - I opened the RC messaging app on my phone and it showed me the "unread" message there even though it wasn't showing on my desktop app.  I viewed the message on my phone and the unread indicator disappeared from the desktop app.  Good luck!

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