Is there a way to extend the amount of time a user has to dial a number when using their desk phone? We have Polycom VVX311's and some folks have had trouble dialing a number especially one they are not familiar with before it times out.
Best answer by BeckyH
View originalI would also like to know the answer to this question.
Here is an article that will help: https://support.ringcentral.com/article/Dial-Timeout-Configuration-For-All-Polycom-Phones.html
I followed the link Becky added and changed my Digitmap Timeout to all 15 seconds. My phones still timeout after 3 seconds. I changed it through the web interface. I also downloaded the config file, edited it manually, reuploaded it. They still time out after 3 seconds. This setting does not change anything."Digitmap Impossible Match" also does nothing.
@Andy Cunningham might be because your phone is set up via assisted provisioning - so whatever you configure gets overwritten by the config on the provisioning server.
If this is correct you have 2 options.
1. Remove the provisioning string pp.ringcentral.com/pp from the phone and then provision the phone manually with SIP credentials.
2. Stick with assisted provisioning and get RingCentral to do a custom config for your phone, which will overwrite the default config on their provisioning server.
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