News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Extend dialing time?
Tags: hardware
Jul 10, 2019 at 1:31pm   •   3 replies  •  0 likes

Is there a way to extend the amount of time a user has to dial a number when using their desk phone? We have Polycom VVX311's and some folks have had trouble dialing a number especially one they are not familiar with before it times out.

on Nov 5, 2020 at 12:07pm   •  0 likes

I would also like to know the answer to this question.

2 Answers
answered on Mar 28, 2024 at 12:04pm  

I followed the link Becky added and changed my Digitmap Timeout to all 15 seconds. My phones still timeout after 3 seconds. I changed it through the web interface. I also downloaded the config file, edited it manually, reuploaded it. They still time out after 3 seconds. This setting does not change anything."Digitmap Impossible Match" also does nothing.

on Mar 28, 2024 at 3:01pm   •  0 likes

@Andy Cunningham might be because your phone is set up via assisted provisioning - so whatever you configure gets overwritten by the config on the provisioning server.

If this is correct you have 2 options.
1. Remove the provisioning string from the phone and then provision the phone manually with SIP credentials.
2. Stick with assisted provisioning and get RingCentral to do a custom config for your phone, which will overwrite the default config on their provisioning server.

answered on Nov 9, 2020 at 7:44am  

answered on Nov 5, 2020 at 9:32pm  


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us