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roles that allow viewing user status but not call handling
Tags: call handling
Jul 11, 2019 at 1:43pm   •   1 replies  •  0 likes
woodroof

Allow Editing "Roles" so that a manager could see "user status", but not be able to adjust the call handling. This would protect the company and allow managers to view reports and assess performance.

1 Answer
answered on Jul 11, 2019 at 2:56pm  
hi Woodroof, 

Check out this KB article for information on how to create custom roles: https://support.ringcentral.com/s/article/10640-user-roles-permissions-create-custom-role?language=en_US

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